TERMS & CONDITIONS – AFRIDARCII

Last updated: 22 September 2026

1. Definitions
In these Terms & Conditions:
- "Afridarcii", "we", "us", "our" means Afridarcii, based in Almere, Netherlands.
- "You", "your" means the customer or website user.
- "Services" means our beauty, wellness, hair and self‑care treatments, consultations and related services.
- "Products" means items sold in our online shop or in‑store.
- "Website" means our site where you can view information, book services and purchase products.
- "Booking" means an appointment made for any of our services.

By using our website, booking a service or purchasing a product, you agree to these Terms & Conditions.

2. Scope of services
Afridarcii offers:
- Beauty, wellness and body treatments
- Hair services and treatments
- Home and self‑care products, including hair and beauty products
- Gift cards and vouchers
- Online booking and an online shop

Details of our current services and products, including descriptions and prices, are shown on our website and may change from time to time.

3. Eligibility
To use our website, book services or purchase products, you must:
- Be at least 18 years old, or have permission from a parent or legal guardian
- Provide accurate and complete information
- Have legal capacity to enter into a contract

If you book on behalf of another person, you confirm that you are authorised to do so.

4. Accounts and responsibilities
You may create an account to manage your bookings and orders.

You are responsible for:
- Keeping your login details confidential
- All activity that occurs under your account
- Informing us immediately if you suspect unauthorised use of your account

We may suspend or close accounts that are misused or used in breach of these Terms.

5. Booking process
You can make a booking:
- Online through our website
- By other channels we may offer (for example phone or message, if available)

A booking is confirmed when you receive a confirmation message or email from us.

We may request a deposit or prepayment for certain services. Details will be shown during the booking process.

6. Cancellations, rescheduling and no‑shows
We understand that plans can change. Our general rules are:
- You may cancel or reschedule your appointment up to [insert hours, e.g. 24 or 48] hours before the start time, free of charge.
- Cancellations or changes made later than this may result in a late cancellation fee or loss of your deposit.
- If you do not show up for your appointment without cancelling, we may charge a no‑show fee up to the full price of the service or keep your deposit.

We reserve the right to apply or waive fees at our reasonable discretion.

7. Late arrivals
If you arrive late:
- We will do our best to provide your service in the remaining time
- We may need to shorten or adjust the treatment to avoid delaying the next client
- If you are very late, we may not be able to carry out the service and may treat it as a late cancellation or no‑show

8. Prices, promotions and changes
All prices are shown in euros (EUR) and include applicable taxes unless stated otherwise.

We may:
- Change prices at any time
- Offer promotions or discounts for limited periods
- Correct obvious errors in prices or descriptions

The price you pay is the price shown at the time you confirm your booking or order.

9. Payments
You can pay:
- Online at the time of booking or ordering (for example by card, iDEAL or other methods offered)
- In‑store, where available (for example by card or cash, if accepted)

Payment is due as indicated during the booking or checkout process.

If a payment fails or is reversed, we may cancel your booking or order.

10. Gift cards and vouchers
If we offer gift cards or vouchers:
- They can be used only for eligible services or products as stated on the card or in the offer
- They are valid until the expiry date shown
- They cannot be exchanged for cash
- Lost or stolen cards may not be replaced

Specific terms may apply to each gift card or promotion.

11. Products and orders
11.1 Product information
We aim to describe and display our products as accurately as possible. However:
- Colours and appearance may vary slightly due to screens and lighting
- Packaging may change without notice

11.2 Availability
All orders are subject to availability. If a product is out of stock after you place an order, we will inform you and may offer an alternative, a later delivery or a refund.

11.3 Order acceptance
Your order is accepted when we send you an order confirmation. We may refuse or cancel an order, for example if:
- The product is unavailable
- There is an error in the price or description
- We suspect fraud or misuse

11.4 Delivery and collection
We will show available delivery or collection options at checkout. Delivery times are estimates and not guaranteed.

Risk of loss or damage to products passes to you when:
- The product is delivered to your address, or
- You collect it from us or a collection point

Ownership passes to you when we receive full payment.

12. Returns and refunds
12.1 Services
If you are unhappy with a service, please tell us as soon as possible so we can try to resolve it.

Where permitted by law and at our discretion, we may:
- Offer to adjust or repeat the service
- Offer a partial or full refund
- Offer a voucher or discount for a future service

12.2 Products
Your rights to return products depend on the type of product and the condition:
- For hygiene and safety reasons, certain products (for example opened cosmetics, used hair products or personalised items) may not be returnable unless they are faulty.
- If you buy as a consumer online, you may have a legal right to cancel within 14 days of receiving the product, subject to legal exceptions.

If you wish to return a product:
- Contact us within the applicable period
- Return the product unused and in its original packaging, unless it is faulty
- Follow our return instructions

Refunds will be made using the same payment method where possible.

These rights are in addition to your statutory rights under Dutch and EU law.

13. Your obligations as a customer
To help us provide safe and effective services, you agree to:
- Provide accurate and complete information when booking
- Inform us of any health conditions, allergies, sensitivities, medications or injuries that may affect your treatment
- Follow our instructions before, during and after treatments (including aftercare advice)
- Treat our staff and other clients with respect
- Arrive on time for your appointment

We may refuse or stop a service if we believe it is not safe or appropriate to continue.

14. Health and medical disclaimer
Our services are for beauty, wellness and self‑care. They are not a substitute for medical treatment or advice.

Always consult a doctor or qualified health professional for medical concerns. We do not provide medical diagnoses or treatments.

15. Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our failure to use reasonable care and skill or our breach of contract.

However, to the fullest extent permitted by law, we are not liable for:
- Any loss or damage that is not foreseeable
- Any business losses (such as loss of profit, business or opportunity)
- Loss or damage caused by your own failure to follow our instructions or aftercare advice
- Loss or damage caused by events outside our reasonable control

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

16. Intellectual property
All content on our website, including text, images, logos, designs and trademarks, is owned by or licensed to Afridarcii and is protected by intellectual property laws.

You may not copy, reproduce, distribute or use our content without our prior written permission, except for personal, non‑commercial use of the website.

17. Reviews and user‑generated content
If you submit reviews, comments, photos or other content:
- You grant us a non‑exclusive, worldwide, royalty‑free licence to use, reproduce and display that content in connection with our services and marketing
- You confirm that the content is your own and does not infringe the rights of others
- You agree not to post unlawful, offensive or misleading content

We may remove content that we consider inappropriate.

18. Privacy
Our use of your personal data is described in our Privacy Policy, which forms part of these Terms & Conditions.

By using our website, booking services or purchasing products, you acknowledge that you have read our Privacy Policy.

19. Changes to services, website and terms
We may:
- Update or change our services, opening hours, prices and products
- Modify or temporarily suspend access to the website
- Update these Terms & Conditions

The version of the Terms that applies to you is the one in force at the time you make a booking or place an order. The latest version will always be available on our website.

20. Suspension and termination
We may suspend or terminate your access to our services or website if:
- You seriously or repeatedly breach these Terms
- We suspect fraud, misuse or illegal activity
- We are required to do so by law or a competent authority

Where reasonable, we will inform you of the reason.

21. Applicable law and jurisdiction
These Terms & Conditions are governed by Dutch law.

If you are a consumer living in the EU, you may also benefit from mandatory consumer protection rules of your country of residence.

Any disputes will be submitted to the competent courts of the Netherlands, without prejudice to your right as a consumer to bring a claim in your local court.

22. Complaints and dispute resolution
If you have a complaint, please contact us first so we can try to resolve it:
Afridarcii
Almere, Netherlands
Email: info@afridarcii.nl

If we cannot resolve your complaint, you may have the right to use an alternative dispute resolution body or an online dispute resolution platform, where available under EU law.

23. Contact
For questions about these Terms & Conditions, please contact:
Afridarcii
Almere, Netherlands
Email: info@afridarcii.nl